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Internet basics

Fast, reliable Internet access isn’t a luxury any more – it’s essential for connecting people anywhere, any time. Time Warner Cable believes that by offering flexible packages and access to Wi-Fi, we can help you enjoy the Internet better, in and out of your home, and do so safely. Flexible Internet Packages We offer packages […]

Fast, reliable Internet access isn’t a luxury any more – it’s essential for connecting people anywhere, any time. Time Warner Cable believes that by offering flexible packages and access to Wi-Fi, we can help you enjoy the Internet better, in and out of your home, and do so safely.

Flexible Internet Packages
We offer packages in each Time Warner Cable location that offer various speeds at, different price points to meet each household’s unique preferences.  Most of our Internet packages include an unlimited monthly download capacity, giving consumers who want it the chance to view online video on their computers for a fixed cost.

In addition, we’re rolling out our Essentials Internet package which allows customers to choose a 5 GB internet plan for a $5 discount on their monthly Internet bill.*  This allows consumers who don’t watch as much online video the opportunity to save money every month, while still allowing for some online viewing.

Wi-Fi Internet Access
We’re also making it easy to enjoy your TWC Internet service on the go.  We’ve already established over 60,000 TWC WiFi and partner hotspots near you and across the country.  You can connect your computer or smartphone to TWC WiFi in LA, Charlotte, Kansas City and NYC, and look for the Cable WiFi network when in cities like Orlando and Tampa…giving you the benefits of TWC Internet at home and in many places around the company.

Protecting Your Privacy and Knowing Your Rights
In a world increasingly lived online, customers need to be able to trust providers who are clear and transparent about how they use customer information.  Here’s our web privacy policy  and our statement on California privacy rights plus all our relevant corporate product service agreements.

 

 

*Customers who choose this option and exceed their monthly download limit will still be able to use their internet service for a small additional fee, currently $1 for every 5 GB, after an initial 3-month grace period.  This fee will not exceed $25